The Racine County Sheriff’s Office announced new procedures, including responding to some calls by phone, to help stem the spread of coronavirus.

The new procedures, according to a news release, looks to ensure the safety of both deputies as well as community members along with businesses.

“The Sheriff’s Office will continue to respond to calls for service,” the release states. “However, we will not be physically responding to all calls. If a call for service can be handled by telephone, a deputy will call the citizen back instead of responding in person.”

Deputies responding to calls in person may ask the caller to come outside, where they will recommend social distancing of at least 6-feet. Additionally, deputies could ask people to hold their driver’s license or other identification card while he or she takes down information.

For medical related calls and many other calls for service, dispatchers will continue to ask additional questions related to COVID-19, the release states.

“Please be as cooperative and understanding as you can. We are asking these questions to ensure everyone’s safety,” the release states. “We will continue to respond to all emergency calls for service, but the precautions the deputies may take may be different.”

The new procedures are based on the recommendations of the Centers for Disease Control, and state Department of Health Services.

“We are in constant communication with the County and City Health Departments, all other partners in County government, and other local law enforcement agencies,” the Sheriff’s Office said. “We also have regular contact with our local hospitals, the CDC, other Sheriff’s Offices, other law enforcement agencies around the state and our partners in various law enforcement agencies.”

The Racine County Sheriff’s Office said citizens should continue to call 911 for emergencies and 262-886-2300 to request non-emergency law enforcement service.

Additionally, the Sheriff’s Office has also advised residents to not visit the Sheriff’s Office or Patrol Station for requests that can be done remotely, including open records requests, copies of accident reports and general inquiries.

Open Records requests can be made by telephone to 262-636-3229 online at